Delivery

  1. Delivery of the Goods takes place to the address indicated by the Customer when placing the Order within Poland or the European Union.
  2. Delivery of ordered goods is done by courier, via DPD Polska Sp. z o.o. or Inpost Sp. z o.o. Detailed delivery costs can be found on the website at www.clausengamecalls.pl. Additionally, delivery costs will be indicated at the time of placing the Order.
  3. The delivery time is from 5 to 7 business days from the day the Customer sends the Order and pays for it in full. The Seller will make every effort to ensure that the goods are sent to the Customer on the day the Customer places the Order and pays for it, including shipping costs, provided that the Order is placed and paid for by 11:00.
  4. The Customer can check the order status on the Store's website in the My Account tab available after logging in to the Customer's individual account.

Withdrawal from the contract and return of goods

  1. A consumer who has concluded a distance contract may withdraw from it within 14 days without giving any reason.
  2. The deadline for withdrawal from the contract begins on the day on which the Consumer takes possession of the goods or on which a third party indicated by the Consumer other than the carrier takes possession of the goods.
  3. In order to gain access to the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw in a key way, by means of a letter sent by e-mail to the address info@clausengamecalls.pl or in writing to the Seller's address of the supplier in point I.3 of the Regulations.
  4. The declaration of withdrawal from the contract may be submitted using the form, the template of which is an annex to these Regulations, however, it is not obligatory and may be submitted in any form. The Seller shall inform the Consumer of receipt of the declaration of withdrawal from the contract.
  5. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the Seller immediately, but no later than within 14 days from the day on which the Customer informed the Seller of withdrawal from the contract. The deadline is met if the Customer sends the Product before the expiry of the 14-day period. The Customer bears the direct costs of returning the goods. The goods should be sent to the following address: Clausen Game Calls, ul. Antoniego Bolta 16/3, 87-100 Toruń.
  6. In the event of withdrawal from the contract, the Seller will refund to the Customer all payments received from him, including the cost of the original delivery of the goods, no later than within 14 days from the date on which the goods were accepted by the Seller.
  7. The refund will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for him. The refund for products purchased using a voucher will be made using the same method - the funds will be returned in the form of a voucher.
  8. The Seller may withhold reimbursement until receiving the goods or until the Consumer provides proof of sending back the goods, depending on which event occurs first.
  9. The consumer is only liable for a reduction in the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the item.
  10. In accordance with Article 38 of the Act of 30 April 2014 on consumer rights (Journal of Laws of 2014, item 827), the right to withdraw from a distance contract does not apply to the Consumer in relation to contracts:
    • for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service he will lose the right to withdraw from the contract.
    • where the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet their individual needs, including embroidered goods.
    • where the subject of the service is an item that spoils quickly or has a short shelf life.
    • where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
    • where the subject of the performance are things that after delivery, due to their nature, are inseparably connected with other things.