Complaints

  1. The Seller is obliged to deliver to the Customer goods free from physical and legal defects.
  2. The Seller is liable for defects in the goods under the terms specified in the provisions of the Act of 23 April 1964, the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), in particular in Art. 556 et seq. of the Civil Code.
  3. If the sold item is defective, the Customer may submit a declaration of a price reduction or withdrawal from the contract, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect.
  4. The customer may not withdraw from the contract if the defect is insignificant.
  5. Complaints may be submitted electronically to the e-mail address info@clausengamecalls.pl or in writing to the Seller's address
  6. The complaint should include at least: name and surname, correspondence address and e-mail address of the Client, date of conclusion of the agreement constituting the basis of the complaint, subject of the complaint indicating the Client's request and all circumstances justifying the complaint. The Client should, if possible, attach proof of purchase to the complained goods - a receipt.
  7. Complaints will be considered no later than 14 days from the date of receipt of the complaint by the Seller. The Customer will be informed about the method of handling the complaint in accordance with the data provided in the complaint.
  8. If the Customer is not a consumer within the meaning of Article 22[1] of the Civil Code, the Seller's liability under warranty is excluded.
  9. In the event of a complaint, the Seller will refund all costs to the Customer, including shipping costs.

Complaints regarding the provision of services by electronic means

  1. The Seller takes steps to ensure the correct operation of the Store to the extent resulting from the current technical knowledge and undertakes to remove any irregularities reported by Customers in this respect within a reasonable time.
  2. The Customer is obliged to immediately notify the Seller of any irregularities or interruptions in the functioning of the Store.
  3. The Customer may report any irregularities related to the operation of the Store by e-mail to info@clausengamecalls.pl.
  4. The complaint should include the name and surname, correspondence address, type and date of the irregularity related to the operation of the Store.