Store regulations

General information

  1. These regulations define the rules of using the online store available at www.clausengamecalls.pl, hereinafter referred to as the Store. The regulations are the regulations referred to in Article 8 of the Act on the provision of services by electronic means.
  2. The Regulations define the rules of using the Store, in particular the rules of registration and use of the account within the Store, the terms and conditions of placing Orders electronically within the Store, the rules of concluding Sales Agreements using the services provided within the Store and the rules of complaint procedure.
  3. The store is run by Aleksandra Leżuch, entered into CEIDG by the Minister of Economy, NIP 6112681646, REGON 541556780, e-mail: info@clausengamecalls.pl, address Clausen Game Calls, ul. Antoniego Bolta 16/3, 87-100 Toruń, hereinafter referred to in the Regulations as the Seller.
  4. The subject of the Store's activity is the retail sale of hunting decoys and accessories. The Seller also provides Customers with electronic services related to running the store, in particular such as: enabling the conclusion of online sales agreements for goods in the Store and enabling the creation of Customer accounts in the Store.
  5. The Customers of the Store may be natural persons with full legal capacity, as well as legal persons and organizational units without legal personality, to whom the provisions of law grant legal capacity and who place Orders within the Store.
  6. The store operates in Poland.
  7. In order to use the Store, the Customer should obtain access to the IT system and internet browser on their own.
  8. The Customer is obliged to refrain from any activity that could affect the proper functioning of the Store. The Customer is obliged in particular to:
    • not interfering with the content of the Store or its technical elements
    • not providing or transmitting content prohibited by law, in particular content promoting violence or violating personal rights and other rights of third parties
    • not to take actions such as: sending or placing unsolicited commercial information (spam) within the Shop
    • using the Store in a way that is not burdensome for other customers and the Seller
    • not to conduct any commercial, advertising or promotional activities on the Store's websites
    • use the Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
  9. The Customer may unregister from the Store at any time, without giving any reason and without incurring any costs, by sending to the Store via e-mail to the address: info@clausengamecalls.pl or in writing to the postal address indicated in point 3 above of the Regulations, a request to delete the Customer's account together with the e-mail address currently registered in the Store.
  10. The Seller may deprive the Customer of the right to use the Online Store, and may also limit his access to part or all of the Store's resources, with immediate effect, in the event of a breach of the Regulations by the Customer, and in particular when the Customer:
    • provided false, outdated, misleading or violating third party rights data during registration in the Store
    • committed an infringement of third parties' personal rights through the Store
    • engages in other behaviors that may be considered as behaviors inconsistent with applicable legal provisions or general principles of using the Internet or detrimental to the good name of the Seller.
  11. A Customer who has been deprived of the right to use the Store may not re-register without the prior consent of the Seller.
  12. Out of an abundance of caution, the Seller informs that the use of the Internet and services provided electronically may be at risk of malicious software entering the IT system and the user's device, as well as unauthorized access to the Customer's data. The Customer should therefore use appropriate technical security measures, including in particular appropriate antivirus software or other software protecting the Customer.

Ordering Procedure

  1. Orders can be placed using the form on the website www.clausengamecalls.pl without the need to register and create a customer account.
  2. Orders can also be placed electronically by Customers who have registered an individual account on the website www.clausengamecalls.pl
  3. The creation of a Customer account is done by correctly filling out the registration form available on the website www.clausengamecalls.pl. In the form, the Customer is obliged to provide:
    • name and surname or company name
    • address of residence or registered office
    • delivery address (if different from the address of residence or registered office)
    • Tax Identification Number (for people making purchases for business purposes)
    • landline or mobile phone number - contact e-mail address
    • the name identifying the Customer for the purposes of using the Store (login)
    • password.
  4. Creating an account allows a registered Customer to place orders without having to fill out an order form each time, track the status of orders placed, and view purchase history.
  5. Placing an order on behalf of a legal person or an organizational unit without legal personality is equivalent to submitting a declaration that the person placing the order is authorized to represent this entity.
  6. To place an order, follow these steps:
    • placing the ordered goods in the shopping cart from the website and specifying their quantity, colour and size.
    • confirmation of personal data and consent to their processing for the purpose of fulfilling the order.
    • selecting the place of delivery.
    • selecting a payment method.
    • selecting the delivery method and delivery costs.
    • confirmation of the order using the “Order with obligation to pay” button.
  7. Submitting an incorrectly completed form will not be treated as placing an order by the Customer.
  8. In the event of any ambiguities regarding the submitted forms, the Seller reserves the right to contact the Customer in advance for clarification. In the event of failure to obtain clarification, the Store is entitled to refuse to confirm the order, of which the Customer will be immediately informed.

Price, Sales Agreement Conclusion Procedure

  1. All prices of goods are expressed in Polish zloty and euro and are gross prices (including VAT).
  2. The price does not include delivery costs, which are added to the final cost of the order depending on the delivery method chosen by the Customer, the value of the order and the promotions related to delivery costs applicable on the day of the order. When placing an order, the Customer is informed about the delivery costs, which together make up the value of the order.
  3. The goods offered in the store are brand new. The photos and presentations of the offered Products are examples and serve to present specifically indicated models. The Seller exercises due diligence to ensure that the photos of the Products reflect their actual condition. There may be slight differences in the appearance of the Products.
  4. After the Customer places an effective order, the Customer receives an e-mail containing the final confirmation of all essential elements of the Order, including confirmation of receipt of the Order with attachments in pdf format in the form of these Regulations, instructions on the right to withdraw from the contract and a template for the declaration of withdrawal from the contract, as well as other information referred to in Art. 12 sec. 1 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
  5. The receipt by the Customer of the e-mail message specified in point 4 above is deemed to be a declaration of acceptance of the offer by the Seller, which means the conclusion of a sales contract.
  6. The Store reserves the right to change the prices of goods in the offer, introduce new goods to the offer, organize promotional campaigns on the Store's websites. Changes to the terms of order fulfillment, including in particular the price, cannot occur after the Customer has placed the order.
  7. The contract is concluded in Polish or English.
  8. Each item purchased in the Store is accompanied by the original receipt or VAT invoice if the customer has requested a VAT invoice.

Payment methods

  1. The customer can pay the price in the following ways:
    • cash on delivery (only for purchases delivered within Poland)
    • Via the Przelewy24 payment platform

Delivery

  1. Delivery of the Goods takes place to the address indicated by the Customer when placing the Order within Poland or the European Union.
  2. Delivery of ordered goods is carried out by courier, via DPD Polska Sp. z o.o. or Inpost Sp. z o.o. Detailed delivery costs can be found on the website at www.clausengamecalls.pl. Additionally, delivery costs will be indicated at the time of placing the Order.
  3. The delivery time is from 5 to 7 business days from the day the Customer sends the Order and pays for it in full. In the case of an Order containing personalized products, the delivery time is 14 days. The Seller will make every effort to ensure that the goods are sent to the Customer on the day the Customer places the Order and pays for it, including shipping costs, provided that the Order is placed and paid for by 10:00.
  4. The Customer can check the order status on the Store's website in the My Account tab available after logging in to the Customer's individual account.

Warranty and complaints

  1. The Seller is obliged to deliver to the Customer goods free from physical and legal defects.
  2. The Seller is liable for defects in the goods under the terms specified in the provisions of the Act of 23 April 1964, the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), in particular in Art. 556 et seq. of the Civil Code.
  3. If the sold item is defective, the Customer may submit a declaration of a price reduction or withdrawal from the contract, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect.
  4. The customer may not withdraw from the contract if the defect is insignificant.
  5. Complaints may be submitted electronically to the e-mail address info@clausengamecalls.pl or in writing to the Seller's address.
  6. The complaint should include at least: name and surname, correspondence address and e-mail address of the Client, date of conclusion of the agreement constituting the basis of the complaint, subject of the complaint indicating the Client's request and all circumstances justifying the complaint. The Client should, if possible, attach proof of purchase to the complained goods - a receipt.
  7. Complaints will be considered no later than 14 days from the date of receipt of the complaint by the Seller. The Customer will be informed about the method of handling the complaint in accordance with the data provided in the complaint.
  8. If the Customer is not a consumer within the meaning of Article 22[1] of the Civil Code, the Seller's liability under warranty is excluded.
  9. In the event of a complaint, the Seller will refund all costs to the Customer, including shipping costs.

Complaints regarding the provision of services by electronic means

  1. The Seller takes steps to ensure the correct operation of the Store to the extent resulting from the current technical knowledge and undertakes to remove any irregularities reported by Customers in this respect within a reasonable time.
  2. The Customer is obliged to immediately notify the Seller of any irregularities or interruptions in the functioning of the Store.
  3. The Customer may report any irregularities related to the operation of the Store by e-mail to info@clausengamecalls.pl.
  4. The complaint should include the name and surname, correspondence address, type and date of the irregularity related to the operation of the Store.

Withdrawal from the contract and return of goods

  1. A consumer who has concluded a distance contract may withdraw from it within 14 days without giving any reason.
  2. The deadline for withdrawal from the contract begins on the day on which the Consumer takes possession of the goods or on which a third party indicated by the Consumer other than the carrier takes possession of the goods.
  3. In order to gain access to the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw in a key way, by means of a letter sent by e-mail to the address info@clausengamecalls.pl or in writing to the Seller's address of the supplier in point I.3 of the Regulations.
  4. The declaration of withdrawal from the contract may be submitted using the form, the template of which is an annex to these Regulations, however, it is not obligatory and may be submitted in any form. The Seller shall inform the Consumer of receipt of the declaration of withdrawal from the contract.
  5. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the Seller immediately, but no later than within 14 days from the day on which the Customer informed the Seller of withdrawal from the contract. The deadline is met if the Customer sends the Product before the expiry of the 14-day period. The Customer bears the direct costs of returning the goods. The goods should be sent to the following address: Clausen Game Calls, ul. Antoniego Bolta 16/3, 87-100 Toruń.
  6. In the event of withdrawal from the contract, the Seller will refund to the Customer all payments received from him, including the cost of the original delivery of the goods, no later than within 14 days from the date on which the goods were accepted by the Seller.
  7. The refund will be made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for him. The refund for products purchased using a voucher will be made using the same method - the funds will be returned in the form of a voucher.
  8. The Seller may withhold reimbursement until receiving the goods or until the Consumer provides proof of sending back the goods, depending on which event occurs first.
  9. The consumer is only liable for a reduction in the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the item.
  10. In accordance with Article 38 of the Act of 30 April 2014 on consumer rights (Journal of Laws of 2014, item 827), the right to withdraw from a distance contract does not apply to the Consumer in relation to contracts:
    • for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service he will lose the right to withdraw from the contract.
    • where the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet their individual needs, including embroidered and personalised goods.
    • where the subject of the service is an item that spoils quickly or has a short shelf life.
    • where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
    • where the subject of the performance are things that after delivery, due to their nature, are inseparably connected with other things.

Personal data

  1. The administrator of personal data within the meaning of the Personal Data Protection Act is the Seller – Aleksandra Leżuch, conducting business activity entered into CEIDG by the Minister of Economy, NIP 6112681646, REGON 541556780.
  2. The Seller processes the personal data of Customers in order to properly execute orders and contracts for the provision of services by electronic means, to fulfill other legally justified purposes of administrators or recipients of data and justified purposes of the data administrator (including direct marketing of the data administrator's own products and services). The personal data of Customers are processed in compliance with the security principles required by the Act of 29 August 1997 on the protection of personal data.
  3. Providing personal data by the Customer is voluntary, however, failure to consent to their processing makes it impossible to create an account in the Store or place an order.
  4. The customer has the right to view and correct his or her data.
  5. The Seller uses "cookies". Information collected using "cookies" allows for the customization of services and content to the individual needs and preferences of Customers, as well as for the development of general statistics regarding the use of the Store by Customers. Only the option in the web browser that allows for saving "cookies" does not prevent the use of the Store, but may cause certain difficulties or limitations in its use.

Dispute resolution

  1. In matters relating to disputes between the Seller and the Consumer to which these Regulations apply, the competent court is a common court under the provisions of law.
  2. In matters relating to disputes between the Seller and the Customer other than the one indicated in paragraph 1, arising from transactions to which these Regulations apply, the competent court will be the common court with jurisdiction over the Seller's registered office.

Final provisions

  1. All correspondence as well as returned or complained about goods should be sent to the following address: Clausen Game Calls, ul. Antoniego Bolta 16/3, 87-100 Toruń.
  2. The Customer may also contact the Store via the contact form available on the Store's website, as well as by e-mail at info@clausengamecalls.pl.
  3. In matters not regulated in these Regulations, the provisions of Polish law shall apply, in particular the Act of 23 April 1964 – the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), and in the case of Customers who are Consumers, also the provisions of the Act of 30 April 2014 on consumer rights (Journal of Laws of 2014, item 827), as well as the provisions of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended).
  4. The Regulations are made available to the Customer only in electronic form on the Store's website.
  5. Customers can access these Regulations at any time via the link on the home page of www.clausengamecalls.pl, download them, and print them.
  6. To the extent permitted by law, the Seller may introduce changes to the Regulations, in particular for reasons resulting from changes in legal provisions affecting the provisions of the Regulations and for technical reasons.
  7. Customers with accounts in the Store will be notified of changes to the Regulations via e-mail provided during registration 14 days before the changes to the Regulations come into effect. Additionally, the wording of the Regulations after changes will be made available on the Store's website 14 days before the changes come into effect.
  8. The Customer re-accepts or refuses to accept the provisions of the Regulations in their new wording if the content of the Regulations has changed since the last login.
  9. Orders placed before the changes to the Regulations come into force will be fulfilled in accordance with the current content of the Regulations.
  10. The regulations apply from 28 April 2025.